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Work with someone who takes the time to understand the business objectives when you are crafting your newsletter. I'd rather spend an hour on the phone with a designer going over campaign goals than a half hour doing a thumb-nail layout. The former approach yields better, more creative results. Be sure the designer understands e-mail and the online environment. One publisher I know used an in-house design team to create a Web site as a companion to its glossy publication. Great idea, until it realized each page took a ridiculous amount of time to load. What works offline doesn't necessarily translate well online or to e-mail. Don't get hung up if a designer doesn't code HTML. Having someone else code the design is inexpensive. It's well worth the small additional cost if your designer has a great feel for online design but prefers to work in Photoshop. Focus design efforts on areas that give you the most bang for your buck.